Shipping, Return, Exchange and Payment

    SHIPPING:

    • We ship anywhere within India.
    • We also ship Internationally, reach out to us via email or WhatsApp for shipping options.
    • Please note that Saturdays, Sundays, and Public Holidays are not included as working days for standard deliveries.
    • All COD orders will be processed after confirmation from the customer to our customer care team via WhatsApp.
    • Once an order has been shipped out of our warehouse, we cannot be held liable for any delays or damages that may occur during transit.
    • We will do our best to provide accurate shipping estimates and ensure that your order is packed securely, but we cannot control unforeseen circumstances by a third-party agency that may impact delivery.

    COD:

    • Cash On Delivery is applicable for order value below Rs 5000.

    Tracking:

    • Once your order is shipped, our shipping partners will send you the shipping company details along with the tracking details for your order via email and text. The package can then be directly tracked on the shipping company’s website by entering the tracking details provided.

    Processing Time:

    • Items that are in stock and shipping from our warehouse are typically processed within 2 to 4 business days.
    • Items that are Made-To-Order Or Customized will be commissioned by you When you place your order and therefore will take longer to produce and ship (Typically Between 3 To 4 Weeks).

    Return:

    • As a policy, we take 100% responsibility of sending out the best quality product as per the details mentioned on the product specifications.
    • Due to which we take returns on in exceptional cases, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order by providing you a replacement for a time period up till two months from your purchase. Alternatively, we can offer you a store credit that can be redeemed within three months of your purchase.
    • Custom made / commissioned items cannot be exchanged or returned. We don’t offer refunds on custom orders. Items marked down on sale cannot be exchanged or returned.

    • In case you have received a damaged/ defective product, please write to us at hello@dorii.co.in with your order number and pictures within 24 hours of receiving the product. We request you to kindly take an unboxing video/photo while opening the order. Our team will reach out to you and arrange for a pick-up of the damaged product. Upon receiving the product in our warehouse, we will process a replacement. In case we are unable to offer you a product replacement, we shall extend a store credit to you, redeemable for anything on the website. Please note that all products sent back to us for replacement must be in their individual original packaging.

    Refund: 

    • All refunds are evaluated on a case by case basis. Once confirmed, we will process any refunds And/or provide credits within 15 Working days after we receive & check the returned goods. Transaction fee charges of 5% would not be refunded/reversed under any circumstances for any refund/reversal/cancellation or any other reasons.
    • In case the customer refuses to accept the order at the time of delivery, fee charges of 10% would not be refunded/reversed under any circumstances.

    Cancellation: 

    • Orders once placed cannot be cancelled after 24 hours.
    • Custom made/Commissioned items cannot be returned or cancelled.

    Modes of Payment:

    • We accept all major debit and credit cards (including Mastercard, Visa & American Express) along with net banking options across major brands.
    • We also offer a Cash on Delivery option (COD) for domestic orders upto INR 5,000. Please note that some postal codes are not serviceable for COD. Under such circumstances, our team will reach out to you for alternative payment options.
    • For any other queries or doubts, feel free to reach out to our team at hello@dorii.co.in or +91 9820011055.